Draft — to be reviewed by an attorney before launch.
How pickup, delivery and returns work at Northeast Metal Supplies. These rules are part of our terms of sale. Effective date: to be set at launch.
Pickup
Pick up at 13A Jules Lane, New Brunswick, NJ 08901, Monday to Friday from 8:00 am to 4:30 pm. Bring your quote or order number. Tell us ahead of time what vehicle or trailer you’re bringing so loading can be planned. You are responsible for securing the load before you leave.
Delivery on our truck
We deliver on a box truck with a lift gate, to residential and commercial addresses.
Delivery days and fees depend on where the job is. Send your ZIP code with your quote request, or call, and we will tell you the next truck day and the cost.
- Delivery areas, days and fees are shown above or on your quote. See the delivery and pickup page for details.
- Material is unloaded at ground level with the lift gate.
- Tell us about access limits before the delivery day: narrow streets, low wires, soft ground or no parking.
- Someone should be on site to check the order and sign for it.
- If the truck can’t deliver as planned, a second trip may be charged.
Freight shipping
For addresses outside our truck’s area, ask whether freight shipping is available. Freight is quoted separately, and risk passes to you when the order is handed to the carrier.
Delivery times
Delivery dates are estimates. Call for current lead times on special orders and processed material.
Checking your order
Check the order as soon as it arrives:
- Count the pieces and check sizes, colors and gauges against your order.
- Note any visible damage on the delivery receipt before the driver leaves.
- Take photos of any damage, the labels and the coil tags.
- Report damaged, incorrect or short material within 30 days of receipt on the damaged material claim form.
Before you order
Most return problems start with the order itself. Check the sizes, colors, gauges and quantities on your quote before you approve it, especially for cut-to-length and slit material. If anything is unclear, call before processing starts.
Returns
- Call first. Every return needs our approval before you bring it back.
- Stock items. Unused stock items in their original, resalable condition may be returned with approval. The return window and any restocking charge are stated on your invoice or quote.
- Not returnable. Cut-to-length, slit and custom-ordered material is made for your job and can’t be returned. Material that has been installed, cut, bent or damaged after delivery can’t be returned either.
- Machines and tools. Return terms are stated on your quote. Ask before you buy.
- Refunds. Approved returns are refunded to the original payment method or credited to your account.
When we make a mistake
If we sent the wrong material or it arrived damaged, report it on the claim form within 30 days. If the claim is approved, we replace the material, correct the order or credit your account.
Warranty questions
A finish or substrate problem years after installation is a warranty matter, not a return. See our warranties page.
Contact
Call (732) 561-4275 or email info@northeastmetalsupplies.com.