Received material that is damaged, the wrong size or the wrong color? Report it here within 30 days of receiving it, and we’ll work it out with you.
What to include
- Your order or invoice number.
- The date you received the material.
- What is wrong: damage, wrong size, wrong color, wrong gauge or a short count.
- How much of the order is affected.
- Photos of the material, its labels or coil tags, and the packaging.
- Any note you made on the delivery receipt.
Complete, accurate claims are handled fastest. Missing details slow a claim down.
Before you use the material
Don’t install material you believe is damaged or wrong. Once it is cut, bent or on the roof, it is much harder to check what happened. Keep it, and its packaging, until the claim is settled.
What happens next
We review your claim and may ask for more photos or to see the material. We keep you updated until it is settled. Depending on what we find, we replace the material, correct the order or credit your account.
Not a damage claim?
- If a finish fails years after installation, that is a warranty matter. See warranties.
- For returns of unused stock items, see shipping and returns.
- For anything else, reach us on the contact page.